Sale Information Form

Pre-Information Form

  1. SUBJECT

The subject of this Pre-Information Form is to inform consumers about the distance sales agreement between the person ("BUYER") who will purchase the product/products from the website www.lamatasarim.com and Lama Design Architecture and Construction Trade Limited Company ("SELLER"), which is responsible for the supply and delivery of the order placed on the website, in accordance with the provisions of the Consumer Protection Law numbered 6502 and the Distance Contracts Regulation.

  1. SELLER INFORMATION

Title: Lama Design Architecture and Construction Trade Limited Company

Address: Kırcami Mahallesi, Perge Bulvarı, No:75/F Muratpaşa / Antalya

 

Customer Service Tel.: +90 551 029 60 26 

info@lamatasarim.com

  1. BUYER INFORMATION

Full Name: [invoice-name]

Address: [invoice-address]

Phone: [phone]

Email: [email]

  1. PRODUCT/PRODUCTS SUBJECT TO ORDER AND SALES INFORMATION

[product-list]

Shipping Cost: [shipping-cost]

Discount Amount:

Total: [total-amount]

Order Number: #[order_id]

Payment Method: [payment-method]

Delivery Address: [invoice-address]

Invoice Address: [invoice-address]

  1. RIGHT OF WITHDRAWAL

5.1. The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery of the product ordered in connection with the sale of goods without assuming any legal and criminal liability and without giving any reason. The expenses arising from the exercise of the right of withdrawal are borne by the SELLER, except for legal exceptions.

5.2. To exercise the right of withdrawal within the 14 (fourteen) day period, a written notification must be sent to the SELLER by registered mail or e-mail to the addresses specified in Article 2.

5.3. In case of exercising the right of withdrawal,

a. The invoice of the product delivered to third parties or the BUYER, (If the invoice of the returned product is issued in the name of a legal entity/trader, the return will be completed only if the return invoice issued by the legal entity/trader is sent. Order returns with invoices issued on behalf of legal entities/traders cannot be completed without the RETURN INVOICE.)

b. Return form (see Annex-1); In order for the BUYER to exercise the right of withdrawal, the BUYER must fill out the return form sent to him together with the product and deliver the product to the cargo/transportation company with the return form. The BUYER has the right to declare withdrawal in a way other than the return form.

c. The box, packaging, and, if any, standard accessories of the products to be returned must be delivered complete and undamaged.

5.4. The SELLER is obliged to refund the total amount, including the total amount collected, including the delivery costs to the BUYER, within a maximum of 14 (fourteen) days from the date the withdrawal notification reaches the SELLER. If the SELLER does not make an offer to take back the product within 10 (ten) days from the date the BUYER notifies the exercise of the right of withdrawal, the BUYER must return the product to the SELLER through the cargo/transportation company that made the initial delivery within 10 (ten) days.

5.5. If there is a decrease in the value of the product due to the fault of the BUYER or if it becomes impossible to return the product, the BUYER is obliged to compensate for the damages of the SELLER in proportion to the defect. The right of withdrawal cannot be used in cases where the product is lost.

5.6. If the use of the right of withdrawal causes the campaign limit amount set by the SELLER to fall below, the discount amount benefited within the scope of the campaign is canceled.

5.7. The BUYER has accepted that he/she cannot use the right of withdrawal in the following cases, in accordance with the first paragraph of Article 15 of the Distance Contracts Regulation:

a) Goods or services whose prices vary depending on fluctuations in the financial markets and which are not under the control of the seller or supplier,

b) Goods prepared in line with the consumer's requests or personal needs,

c) Perishable or expireable goods,

ç) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those that are not suitable for return in terms of health and hygiene,

d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,

e) Books, digital content, and computer consumables presented in the material environment, if the protective elements such as packaging, tape, seal, package have been opened after delivery,

f) Periodicals such as newspapers and magazines, except those provided under the subscription agreement,

g) Services related to accommodation, goods transportation, car rental, food and beverage supply, and entertainment or leisure services made for the purpose of evaluating empty time,

ğ) Services provided instantly in electronic environment or non-material goods delivered to the consumer instantly,

h) Services started with the approval of the consumer before the expiry of the right of withdrawal, in accordance with Article 15 (1) of the Distance Contracts Regulation.

5.8. In case the BUYER wishes to return any product of the campaign order, the SELLER will refund the amount reflected as the discount amount in the basket to the BUYER by offsetting it from the returned product price.

  1. DELIVERY AND VALIDITY

6.1. In-city delivery costs are borne by the SELLER, while the delivery fee for deliveries to be made outside the city is the responsibility of the BUYER. The SELLER may not reflect all or part of these delivery costs to the BUYER, depending on the results of the campaigns it conducts and declares on the website. The shipping fee is determined based on the address belonging to the BUYER included in the order. If the BUYER requests a change in the delivery address after the order, the additional shipping cost will be covered by the BUYER. If the additional shipping cost is not paid by the BUYER, the SELLER will not be obliged to deliver to the new address, and the delivery address will be the SELLER's warehouse address.

6.2. In deliveries, where the BUYER chooses, the order will be delivered to the BUYER or the person/organization at the address specified by the BUYER through the cargo/transportation company agreed upon with the SELLER on the website. The SELLER is responsible for delivering the product within 30 (thirty) days from the date the order reaches him. For sales made by wire transfer/EFT, the date the order reaches the SELLER will be considered as the payment date. In the case of sales made by wire transfer/EFT, if the payment is not made, this order will not be binding on behalf of the SELLER. If there is an increase in the price of the product/products after the date the order reaches the SELLER for sales made by wire transfer/EFT, this order will not be binding on behalf of the SELLER until the additional amount is paid by the BUYER.

6.3. In the event that the SELLER is unable to supply the ordered products, the SELLER may, within three (3) days from the date of learning about this situation, inform the BUYER and, with the condition of obtaining verbal/written approval, may supply another product. In cases where the BUYER does not provide approval, the order will be canceled, and a refund related to the payment will be processed.

6.4. In case of force majeure (such as adverse weather conditions, heavy traffic, earthquake, flood, curfew, etc.), if the product cannot be delivered within the legal 30 (thirty) days, the SELLER informs the BUYER and discusses the situation. In this case, the BUYER can cancel the order, order a similar product, or wait until the extraordinary situation ends.

6.5. If the BUYER is not present at the delivery address when the products are delivered, or if the persons at the address refuse the delivery, the SELLER will be deemed to have fulfilled its obligation. If there is no one to receive the delivery at the address, the BUYER is responsible for contacting the courier/transportation company to track and arrange the shipment.

6.6. After notifying the Buyer through the contact information provided in the order form that the SELLER will deliver the product, the Buyer's acceptance period is a maximum of 30 (thirty) business days from the date of notification. If the Buyer does not accept the delivery within the specified period, they will be considered as not accepting the product. In case of non-acceptance, the Buyer agrees to pay a storage fee equal to 2 per thousand of the VAT-inclusive price of the product. This storage fee is invoiced to the Buyer after delivery, but if the total non-receipt period exceeds 45 (forty-five) days, storage fee invoicing is carried out every 15 (fifteen) days. The Buyer undertakes to pay the storage invoice within 7 (seven) days. This clause will not apply if the product is received within 30 (thirty) business days after the delivery notification. The SELLER reserves the right to deliver the products to the place of deposit based on the default provisions of the creditor instead of storing the product.

7. GENERAL TERMS

7.1. The product subject to the order is delivered to the BUYER or the person/organization at the specified address by the SELLER or the cargo company affiliated with the SELLER, provided that it does not exceed the legal 30 (thirty) day period. The SELLER delivers the product/products by passing through the common areas of the building where the ordered product is located (entrance, elevator, stairs, etc.) and finally the door of the apartment. If it is not possible to carry the ordered products by hand (e.g., due to the size of the product), the BUYER is responsible for the expenses incurred, such as using a mandatory crane for delivery. If the BUYER does not pay these expenses, the SELLER will be deemed to have fulfilled its delivery obligation, and the BUYER will personally pick up the products from the SELLER's warehouse.

7.2. The BUYER is responsible for checking the product at the time of delivery and, in case of any problem arising from the cargo/courier, refusing to accept the product and preparing a report for the courier company. If the BUYER does not prepare a report regarding any defects in the received product, it is deemed that the BUYER has accepted the product without any defects. The BUYER cannot later object to any hidden defects in the product.

7.3. Unless otherwise specified in writing by the SELLER, the BUYER must have fully paid the price of the product before receiving the product. In the case of cash sales, if the full product price has not been paid to the SELLER before delivery, or in installment sales, if the due installment amount has not been paid, the SELLER may unilaterally cancel the contract/order and may not deliver the product.

7.4. If, for any reason, the Bank/financial institution whose credit card is used for the transaction does not pay the product price to the SELLER, the BUYER must return the product to the SELLER within 3 (three) days at the expense of the BUYER. The SELLER reserves all contractual and legal rights, including the right to collect the product price without accepting the return.

7.5. The shipping cost is determined based on the BUYER's address. If the BUYER requests a change of address after the completion of the order, the additional shipping cost will be borne by the BUYER. If the additional shipping cost is not paid by the BUYER, the SELLER is not obliged to deliver to the new address.

7.6. After the completion of the order, if the BUYER has any requests for changes/customizations to the ordered products, these requests are subject to the SELLER's acceptance. The cost of these requests will be covered by the BUYER. If the SELLER accepts these requests, and the additional payment is made by the BUYER, the delivery period will restart on the date of full payment.

7.7. The BUYER acknowledges and declares that they have read, understood, and accepted all kinds of information, including the basic qualities of the products offered by the SELLER, sales price, payment method, right of withdrawal, and delivery, as well as any information in this pre-information form.

7.8. After approving this Pre-Information Form and the Distance Sales Contract, the BUYER acknowledges that by clicking the "Confirm Order" button on the website, they are committed to the payment obligation for the selected product.

7.9. After contacting the SELLER through info@lamatasarim.com for any complaints, the SELLER will try to resolve the BUYER's complaints.

8. PROMOTIONAL SALES

8.1. In case the terms of the campaigns announced by the SELLER on hamm.com.tr conflict with the Distance Sales Contract terms, the announced campaign conditions will be applied first.

8.2. The SELLER's promised campaigns on hamm.com.tr cannot be combined with other campaigns and discount coupons.

8.3. The SELLER reserves the right to change the campaign conditions announced on hamm.com.tr at any time and to end the campaign earlier than the announced date range.

8.4. The BUYER acknowledges that the SELLER's implementation of campaigns on hamm.com.tr is subject to stock availability, and the SELLER reserves the right not to apply the campaign if the stock runs out.

8.5. In case the BUYER wants to return any product covered by the campaign under the right of withdrawal, the SELLER will refund the amount reflected as a discount amount in the basket as a deduction from the refunded product price.

9. COMPLAINTS/REQUESTS and COMPETENT COURT

9.1. The BUYER can contact the SELLER directly through the addresses and communication channels specified in Articles 2 and 7.9 regarding complaints and requests.

9.2. In addition, the BUYER may apply